As a AARP Passport user, you are in control of all your travel-planning. We know you want to remain in
control of your personal information as well. As one of the pioneers in online travel, we realize that
earning and retaining your trust is of paramount importance and it's a responsibility we
take very seriously, every day.
That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection,
use and protection of the personal information of those using the AARP Passport powered by Travelocity.com website. Personal
information means information that can be linked to a specific individual, such as name, address,
telephone number, e-mail address and credit card number.
We encourage you to review our Privacy Policy, and become familiar with it, but you should know
that we do not sell or rent our customers' personal information
to third parties.
Please note that we review our Privacy Policy from time to time, and we may make periodic changes
to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or
periodically review this page to make sure you have the current version. Regardless of later
updates, we will abide by the privacy practices described to you in this Privacy Policy
at the time you provided us with your personal information.
This Privacy Policy explains the following:
What personal information does AARP Passport powered by Travelocity gather from me and how is this information used?
When browsing our site, you are not required to provide any personal information unless
and until you choose to make a purchase or sign up for one of our e-mail newsletters or
other services as described below. We do not knowingly permit the site to be used by
any person under the age of eighteen and we do not knowingly collect any personal
information from children (meaning those younger than thirteen years of age).
A valid credit card is required to make a purchase on our site.
Making a Purchase
In order to purchase travel and related services through our site, you must provide
us with certain personal information such as your name, your credit card number and
expiration date, your credit card billing address, your telephone number, your
e-mail address and the name or names of the person(s) traveling (if not you).
We may also ask you for other personal information, such as your frequent
traveler numbers. We require this information so that we can process,
fulfill and confirm your reservations and transactions and keep you
informed of each transaction's status. If you are making a reservation
for one or more travelers other than yourself, you will need to make
sure that each of these other travelers agrees, in advance, that
you may disclose their personal information to us.
Member Registration
If you choose to become a registered member of AARP Passport powered by Travelocity, you must provide your name, address, telephone number, e-mail address, a unique login name,
password, and password validation, and a password hint to help you remember
your password. This information is collected on the registration form for
several reasons including: (i) personal identification; (ii) to complete
air, hotel, car, and other reservations; (iii) to allow us to contact
you for customer service purposes, if necessary; (iv) to customize
the content of our site to meet your specific needs; and (v) to make
product improvements to our site. In addition, we need your e-mail address
to confirm your new member registration and each reservation you transact
on our site. As a AARP Passport member you will also occasionally receive updates
from us about fare sales in your area, special offers, new AARP Passport services,
and other noteworthy items. However, you may choose at any time to no longer
receive these types of e-mail messages. Please see our
Opt-Out policy described
below for details.
Member Profile
As a AARP Passport powered by Travelocity member, you can choose to complete your online profile by providing us with travel preferences, frequent-traveler or affinity numbers,
credit-card billing information, paper ticket delivery address, and other personal
information. This information is primarily used to assist you in making reservations
quickly without having to type in the same information repeatedly. For example, you
can store your airline frequent-flyer numbers so that when your make a reservation
on that airline, we can automatically pre-fill the frequent-flyer number input box for you.
Newsletters and FareWatcher
AARP Passport's Real Deals and other newsletters and our FareWatcher service are optional
benefits you may choose to subscribe to that keep you up to date with the latest special
travel deals and low airfares. FareWatcher tracks the prices of airline tickets to your
favorite places. When the price for one of your favorite trips changes based on your preferences,
AARP Passport powered by Travelocity, will notify you of the change via e-mail. Your e-mail address and preferred round trip
city pairs are necessary to receive FareWatcher e-mails.
Online Surveys
AARP Passport powered by Travelocity values opinions and comments from members, so we frequently conduct online surveys.
Participation in these surveys is entirely optional. Typically, the information is aggregated and
used to make improvements to AARP Passport and to develop appealing content, features and promotions
for members. Survey participants are anonymous unless otherwise stated in the survey.
Promotions & Sweepstakes
AARP Passport powered by Travelocity frequently sponsors promotions and sweepstakes to give members the opportunity
to win great travel and travel-related prizes. Information collected by us for such activities
can include contact information and survey questions. We use contact information to notify contest
winners and survey information to develop promotions and product improvements to the AARP Passport powered by Travelocity
web site.
Automatic Logging of Session Data
We automatically log generic information about your computer's connection to the Internet, which we
call "session data", that is anonymous and not linked to any personal information. Session data
consists of things such as IP address, operating system and type of browser software being used
and the activities conducted by the user while on our site. An IP address is a number that lets
computers attached to the Internet, such as our web servers, know where to send data back to the
user, such as the pages of the site the user wishes to view. We collect session data because it helps
us analyze such things as what items visitors are likely to click on most, the way visitors are clicking
through the site, how many visitors are surfing to various pages on the site, how long visitors to the
site are staying and how often they are visiting. It also helps us diagnose problems with our
servers and lets us better administer our systems. Although such information does not identify
any visitor personally, it is possible to determine from an IP address a visitor's Internet
Service Provider (ISP) and the approximate geographic location of his or her point of connectivity.
Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer's
hard drive. There are many myths circulating about cookies, but you should know that cookies are only
read by the server that placed them, and are unable to do such things as run programs on your computer,
plant viruses or harvest your personal information. The use of cookies is very common on the internet
and Passport's use of cookies is similar to that of such sites as Expedia and Orbitz, as well as
Yahoo!, CNN.com and other reputable online companies.
First and foremost, you can rest assured that no personally identifiable
information ("PII")
about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the AARP Passport powered by Travelocity
web site and, as a result, none can be passed on to any third parties.
Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site.
AARP Passport powered by Travelocity uses cookies to personalize your experience on our site and with respect to advertisements.
As to the former, these types of cookies allow you to log in without having to type your log-in name each
time (only your password is needed), let us know if you are a FareWatcher participant or member of our
Preferred program, your preferred language and departure city, and so forth. We may also use such
cookies to display an advertisement to you while you are on our website or to send you a "Best
Day to Buy" email (or similar emails -- assuming you have not opted out of receiving such emails)
focusing on destinations in which we think you might be interested. None of this information is passed
to any third party and is used solely by us to provide you with a better user experience on our web site.
No PII about you is gathered through the use of these types of cookies.
A cookie may also be placed by our advertising server. Such cookies are used only for purposes of
tracking the effectiveness of advertising served by us on our site and no PII is gathered from you by
the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie
may be placed by our third-party advertising companies. These companies may use aggregated statistics
about your visits to this and other web sites in order to provide advertisements about travel-related
goods and services that you may be interested in. The information they collect
does not include your PII.
The third-party advertising companies may also employ technology that is used to measure the effectiveness
of ads. Any such information is anonymous. They may use this anonymous information about your visits to
this and other sites in order to provide advertisements about goods and services of potential interest
to you. No PII is collected during this process. The information is anonymous and does not link online
actions to an identifiable person. If you would like more information and want to explore the option of
not having this information collected by third-party advertisers,
click here.
Most web browsers automatically accept cookies. Of course, by changing the options on your web browser
or using certain software programs, you can control how and whether cookies will be accepted by your browser.
AARP Passport powered by Travelocity supports your right to block any unwanted Internet activity, especially that of unscrupulous
websites. However, blocking AARP Passport cookies may disable certain features on our site and may make it
impossible to purchase or use certain services available on the site. Please note that it is possible to
block cookie activity from certain web sites while permitting cookies from sites you trust, like AARP Passport.
Click here for more information.
Other
From time to time we may add or enhance services available on the site. To the extent these services are
provided and used by you, we will use the information you provide to facilitate the service requested.
For example, if you email us with a question, we will use your email address, name, nature of the question,
etc. to respond to your question. We may also store such information to assist us in making the site the
better and easier to use.
With whom (if anyone) will my personal information be shared?
When you reserve or purchase travel services through AARP Passport powered by Travelocity, we must provide certain of
your personal information to the airline, hotel, car-rental agency, travel agency or other involved
third party to enable the successful fulfillment of your travel arrangements. We book most of our
travel services through the Sabre Global Distribution System, a leading processor of travel bookings
worldwide and an affiliated company, and therefore must provide certain of your personal information to
them as well for this purpose (as we would with any other GDS we now use or may use in the future).
However, we do not sell or rent individual customer names or other personal
information to third parties.
We use non-personally identifiable information in aggregate form to build higher quality, more useful
online services by performing statistical analyses of the collective characteristics and behavior of our
customers and visitors, and by measuring demographics and interests regarding specific areas of our site.
We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates
and other current and potential business partners. We may also use such aggregate data to inform these
third parties as to the number of people who have seen and clicked on links to their web sites.
Occasionally, AARP Passport powered by Travelocity will hire a third party to act on our behalf for projects such as market-research
surveys and contest-entry processing and will provide information to these third parties specifically
for use in connection with these projects. The information we provide to such third parties is protected
by a confidentiality agreement and is to be used solely for completing the specific project. See
"What other information should I know about my privacy?" below.
How can I opt-out of receiving your promotional emails?
Our Opt-out Policy
At any time, you can unsubscribe from our Real Deals, Insider, or other newsletter or similar services
through the "My Account" link, accessible through the "My Stuff" link on the
AARP Passport home page.
You can unsubscribe from our FareWatcher service by editing your preferences in the FareWatcher box in
the "My Stuff" section of the homepage. As a member or promotion/sweepstakes entrant, you will occasionally
receive e-mail updates from us about fare sales in your area, special offers, new AARP Passport services, and
other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you
would rather not receive them, please click on the "unsubscribe" link or follow the instructions in each
e-mail message or send us an email by clicking here. AARP Passport powered by Travelocity reserves
the right to limit membership to those who will accept e-mails. Members will be notified via e-mail prior
to any actions taken.
How can I update or correct my personal information?
At any time, you can view and/or update your Real Deals or other newsletter or our FareWatcher service
preferences. You can also update your personal profile, which includes member registration and travel
preferences information, through the "My Account" link, accessible through the "My Stuff" link on the
AARP Passport home page.
What safeguards are in place to protect the loss, misuse
or alteration of your information?
All personal information you provide to AARP Passport powered by Travelocity is transmitted using SSL (Secure Socket Layer)
encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble,
data before you send it to us. In addition, when you make travel purchases on AARP Passport powered by Travelocity, you are
protected by
AARP Passport powered by Travelocity's Shop Safe Guarantee.
What other information should I know about my privacy?
AARP Passport powered by Travelocity contains links to other web sites. Please note that when you click on one of these links,
you are entering another web site for which AARP Passport has no responsibility. We encourage you to
read the privacy statements of all such sites as their policies may be materially different from
this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your
passwords and your AARP Passport powered by Travelocity membership account information. Please be very careful, responsible,
and alert with this information, especially whenever you're online.
In addition to the circumstances described above, AARP Passport powered by Travelocity may disclose member information
if required to do so by law, court order, as requested by other government or law enforcement
authority, or in the good faith belief that disclosure is otherwise necessary or advisable
including, without limitation, to protect the rights or properties of AARP Passport powered by Travelocity or its
affiliated companies or when we have reason to believe that disclosing the information is
necessary to identify, contact or bring legal action against someone who may be causing
interference with our rights or properties, whether intentionally or otherwise, or when
anyone else could be harmed by such activities. In addition, if AARP Passport powered by Travelocity or substantially
all of its assets are acquired, our customer information will most likely also be
transferred in connection with such acquisition.
This policy is effective as of February 5, 2005. Any material changes in the way AARP Passport powered by Travelocity
uses personal information will be described in future versions of this Privacy Statement.
Of course, you may always submit concerns regarding our Privacy Statement or our privacy
practices via email by clicking here. Please reference the privacy policy in your subject
line. AARP Passport powered by Travelocity will attempt to respond to all reasonable concerns or inquiries within
five business days of receipt. You can also write to us in care of AARP Passport powered by Travelocity, 3150 Sabre
Drive, Southlake, Texas 76092 Attn: Privacy Team
Thank you for using AARP Passport powered by Travelocity!
